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The conflict is not only clash oftwo opposing views, but every situation that can be solved in several ways. Therefore most people struggle with conflicts on a daily basis, both at work and in personal life. This course provides guidance on how to prevent problems from erupting into negative conflicts, how to deal with conflict situations, how to prepare arguments and present them to convince the other party. At the same time, however, it wishes to point out that winning the conflict is not always the best method in long-term, and also to facilitate the methods that lead to understanding and a broadly favorable solution.
Last update: TAJ437 (16.12.2013)
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Students will be able to: Describe the advantages and disadvantages of the five basic styles of conflict resolution Uncover subconscious tendencies in the negotiations and their own preferred method of conflict resolution Distinguish between pragmatic and emmotional argument Evaluate the contribution of conflict resolution by using assertiveness Last update: TAJ437 (16.12.2013)
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R:Plamínek, J.,Konflikty a vyjednávání,Grada,Praha,2012,8024744858 R:Khelerová, V.,Komunikační a obchodní dovednosti manažera,Grada,Praha,2010,8024735665 A:Klapetek, M.,Komunikace, argumentace, rétorika,Grada,Praha,2008,8024726536 Last update: TAJ437 (09.08.2013)
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1. The general theory of conflict 2. Body language in conflict situations 3. Models and types of conflict situations, conflict development 4. Personal experience of conflict, stress management, external parties in the conflict 5. Assertiveness, basic aspects 6. Assertive communication and courtesy 7. Criticism - how to give and receive it 8. Business meetings, negotiations with foreign partners and Cross-cultural differences and their impact on conflicts 9. Subconscious tendencies in negotiation; possible outcomes of negotiations 10. Principled and positional bargaining, soft and hard negotiation strategies 11. Factors influencing negotiations 12. Preparation and process of negotiations, evaluation of negotiation 13. Argumentation and Persuasion 14. Conflicts in teams, Swapping Last update: Botek Marek (10.01.2014)
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http://uem.vscht.cz/vyjednavani Last update: TAJ437 (09.08.2013)
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no Last update: TAJ437 (09.08.2013)
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| Teaching methods | ||||
| Activity | Credits | Hours | ||
| Obhajoba individuálního projektu | 0.1 | 3 | ||
| Účast na přednáškách | 0.5 | 14 | ||
| Příprava na přednášky, semináře, laboratoře, exkurzi nebo praxi | 0.3 | 7 | ||
| Práce na individuálním projektu | 0.7 | 20 | ||
| Příprava na zkoušku a její absolvování | 0.4 | 12 | ||
| Účast na seminářích | 1 | 28 | ||
| 3 / 3 | 84 / 84 | |||
| Coursework assessment | |
| Form | Significance |
| Regular attendance | 10 |
| Examination test | 90 |