SubjectsSubjects(version: 893)
Course, academic year 2021/2022
Quality Management - AB501017
Title: Quality Management
Guaranteed by: Department of Economics and Management (837)
Actual: from 2020
Semester: summer
Points: summer s.:3
E-Credits: summer s.:3
Examination process: summer s.:
Hours per week, examination: summer s.:2/0 Ex [hours/week]
Capacity: unknown / unknown (unknown)
Min. number of students: unlimited
Language: English
Teaching methods: full-time
For type: Bachelor's
Note: course can be enrolled in outside the study plan
enabled for web enrollment
Guarantor: Rajchl Aleš doc. Ing. Ph.D.
Is interchangeable with: B501017
Examination dates   Schedule   
Literature -
Last update: Botek Marek Mgr. Ing. Ph.D. (17.01.2020)

R: Montgomery, D. C. etc. Managing, Controlling, and Improving Quality. Wiley 2020. ISBN 978-0471697916.

R: International Organization for Standardization. ISO 9001:2015, Fifth Edition: Quality management systems – Requirements. 2015. ISBN 978-9267106779.

A: Lona, R. L. Building Quality Management Systems. Routledge 2013. ISBN 978-1466564992.

A: Dale, B. G. Managing Quality. Oxford: Blackwell Publishing, 2002.

A: Goetsch D. L., Davis S. B. Quality management. Introduction to TQM for production, Pearson, 2000.

Last update: Botek Marek Mgr. Ing. Ph.D. (17.01.2020)

1. Historical development of Quality Management

2. Quality Management, innovation and quality assurance

3. Contemporary issues in Quality Management and innovation (e.g. changes caused by social media, online business platforms etc).

4. Importance of quality in the management of company. Concepts of quality management. Motivating employee participation in quality improvement activities;

5. Planning and leadership achieving quality. Quality management methods. Organization’s culture and its change improving organization’s performance.

6. Role of leadership, strategy in developing a culture of quality innovation and improvement;

7. Quality circles. Continuous improvement principles. Benchmarking.

8. Management systems and quality management principles for excellence: Quality management systems. Quality control methods. Quality audit and certification of management systems. Sustainable development.

9. Total quality management (TQM) and organization culture.

10. Quality management system in terms of quality standards family 9000 and TQM philosophy.

11. Subsystems of TQM (technical and human subsystem).

12. Principles and models of TQM (EFQM model, CAF).

13. Methods and tools of TQM.

14. Quality policy and quality organizations: International and European quality organizations. European quality policy. International, regional and national standardization. System of assessment of quality conformity in Europe.

Course completion requirements -
Last update: Botek Marek Mgr. Ing. Ph.D. (17.01.2020)

Zápočet - aktivní účast na cvičeních, písemná práce

Zkouška – písemný test, hodnocení individuální práce.