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Course, academic year 2023/2024
  

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Quality Management - AB501017
Title: Quality Management
Guaranteed by: Department of Economics and Management (837)
Faculty: Central University Departments of UCT Prague
Actual: from 2023
Semester: summer
Points: summer s.:3
E-Credits: summer s.:3
Examination process: summer s.:
Hours per week, examination: summer s.:2/0, Ex [HT]
Capacity: 18 / unknown (unknown)
Min. number of students: unlimited
State of the course: taught
Language: English
Teaching methods: full-time
Teaching methods: full-time
Level:  
Note: course can be enrolled in outside the study plan
enabled for web enrollment
Guarantor: Králová Petra Ing. Ph.D.
Is interchangeable with: B501017
Annotation -
The course acquaints students with the basics of quality management, both in terms of legislation (provides an overview of ISO standards), as well as in terms of management (quality management systems, TQM, benchmarking, continuous improvement systems, etc.) and evaluation (CAF or EFQM models).
Last update: Švecová Lenka (11.12.2021)
Literature -

R: COCHRAN, Craig. ISO 9001: 2015 in plain English. Paton Professional, 2015.

R: MONTGOMERY, D. C. etc. Managing, Controlling, and Improving Quality. Wiley 2020. ISBN 978-0471697916.

R: International Organization for Standardization. ISO 9001:2015, Fifth Edition: Quality management systems – Requirements. 2015. ISBN 978-9267106779.

A: LONA, R. L. Building Quality Management Systems. Routledge 2013. ISBN 978-1466564992.

A: DALE, B. G. Managing Quality. Oxford: Blackwell Publishing, 2002.

A: GOETSCH, D. L., DAVIS S. B. Quality management. Introduction to TQM for production, Pearson, 2000.

A: Other standards ISO: ISO 9000, ISO 9004

Last update: Scholleová Hana (16.12.2021)
Syllabus -

1. Historical development of Quality Management

2. Quality Management, innovation and quality assurance

3. Contemporary issues in Quality Management and innovation (e.g. changes caused by social media, online business platforms etc).

4. Importance of quality in the management of company. Concepts of quality management. Motivating employee participation in quality improvement activities;

5. Planning and leadership achieving quality. Quality management methods. Organization’s culture and its change improving organization’s performance.

6. Role of leadership, strategy in developing a culture of quality innovation and improvement;

7. Quality circles. Continuous improvement principles. Benchmarking.

8. Management systems and quality management principles for excellence: Quality management systems. Quality control methods. Quality audit and certification of management systems. Sustainable development.

9. Total quality management (TQM) and organization culture.

10. Quality management system in terms of quality standards family 9000 and TQM philosophy.

11. Subsystems of TQM (technical and human subsystem).

12. Principles and models of TQM (EFQM model, CAF).

13. Methods and tools of TQM.

14. Quality policy and quality organizations: International and European quality organizations. European quality policy. International, regional and national standardization. System of assessment of quality conformity in Europe.

Last update: Botek Marek (17.01.2020)
Course completion requirements -

Credit - active participation in seminars, written work.

Exam - written test, evaluation of individual work.

Last update: Švecová Lenka (11.12.2021)
Teaching methods
Activity Credits Hours
Účast na přednáškách 1 28
Práce na individuálním projektu 1 28
Příprava na zkoušku a její absolvování 1 28
3 / 3 84 / 84
 
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