Subjects

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Negotiation and conflict communication - N437059

Title:	Vyjednávání a konfliktní komunikace
Guaranteed by:	Department of Economics and Management (837)
Faculty:	Central University Departments of UCT Prague
Actual:	from 2019
Semester:	summer
Points:	summer s.:3
E-Credits:	summer s.:3
Examination process:	summer s.:
Hours per week, examination:	summer s.:1/2, MC [HT]
Capacity:	unknown / unknown (unknown)
Min. number of students:	unlimited
Language:	Czech
Teaching methods:	full-time
Teaching methods:	full-time
Level:
For type:
Additional information:	http://kem.vscht.cz/predmety/vyjednavani
Note:	course can be enrolled in outside the study plan

Guarantor:	Botek Marek Ing. Mgr. Ph.D.

Examination dates Schedule

Annotation -

The conflict is not only clash oftwo opposing views, but every situation that can be solved in several ways. Therefore most people struggle with conflicts on a daily basis, both at work and in personal life. This course provides guidance on how to prevent problems from erupting into negative conflicts, how to deal with conflict situations, how to prepare arguments and present them to convince the other party. At the same time, however, it wishes to point out that winning the conflict is not always the best method in long-term, and also to facilitate the methods that lead to understanding and a broadly favorable solution.

Last update: TAJ437 (16.12.2013)

Aim of the course -

Students will be able to:

Describe the advantages and disadvantages of the five basic styles of conflict resolution

Uncover subconscious tendencies in the negotiations and their own preferred method of conflict resolution

Distinguish between pragmatic and emmotional argument

Evaluate the contribution of conflict resolution by using assertiveness

Last update: TAJ437 (16.12.2013)

Literature -

R:Plamínek, J.,Konflikty a vyjednávání,Grada,Praha,2012,8024744858

R:Khelerová, V.,Komunikační a obchodní dovednosti manažera,Grada,Praha,2010,8024735665

A:Klapetek, M.,Komunikace, argumentace, rétorika,Grada,Praha,2008,8024726536

Last update: TAJ437 (09.08.2013)

Learning resources -

http://uem.vscht.cz/vyjednavani

Last update: TAJ437 (09.08.2013)

Syllabus -

1. The general theory of conflict

2. Body language in conflict situations

3. Models and types of conflict situations, conflict development

4. Personal experience of conflict, stress management, external parties in the conflict

5. Assertiveness, basic aspects

6. Assertive communication and courtesy

7. Criticism - how to give and receive it

8. Business meetings, negotiations with foreign partners and Cross-cultural differences and their impact on conflicts

9. Subconscious tendencies in negotiation; possible outcomes of negotiations

10. Principled and positional bargaining, soft and hard negotiation strategies

11. Factors influencing negotiations

12. Preparation and process of negotiations, evaluation of negotiation

13. Argumentation and Persuasion

14. Conflicts in teams, Swapping

Last update: Botek Marek (10.01.2014)

Registration requirements -

Last update: TAJ437 (09.08.2013)

Teaching methods
	Activity	Credits	Hours
	Obhajoba individuálního projektu	0.1	3
	Účast na přednáškách	0.5	14
	Příprava na přednášky, semináře, laboratoře, exkurzi nebo praxi	0.3	7
	Práce na individuálním projektu	0.7	20
	Příprava na zkoušku a její absolvování	0.4	12
	Účast na seminářích	1	28
		3 / 3	84 / 84

Coursework assessment
Form	Significance
Regular attendance	10
Examination test	90