Credit: tests, activity in exercises. Exam: seminar work, presentation of work, test.

R. JESTON, J., AND NELIS, J.(2018). Business process management: practical guidelines to successful implementations. 4rd ed. Oxford: Elsevier Butterworth-Heinemann.

or

R: JESTON, J., AND NELIS, J. (2014). Business process management: practical guidelines to successful implementations. 3rd ed. Oxford: Elsevier Butterworth-Heinemann.

A: MADISON, D. (2005). Process mapping, process improvement, and process management: a practical guide for enhancing work and information flow. Paton Professional.

A: HAMMER, M. AND CHAMPY, J.A.(2009). Reengineering the corporation: A Manifesto for Business Revolution, Harper Business Books, New York

A: SCHEER, A.W., KRUPPKE, H., JOST, W., KINDERMANN, H. (2006). Agility by ARIS Business Process Management. Berlin: Springer-Verlag.

A: SCHEER, A.W., ABOLHASSEN, F., JOST, W., KIRCHMENR, M. (2003). Business Process Change Management. ARIS in Practice. Berlin: Springer-Verlag.

Zápočet: průběžné testy, aktivita na cvičeních

Zkouška: seminární práce, prezentace práce, test

1. Process Management – Introduction, reasons for study, the benefits to business practices

2. Management systems – functional and process conception – basic terminology

3. Business process analysis

4. I. wave of BPM and its focus on continuous process improvement

5. II. Wave of BPM to achieve a radical increase in the organization's performance

6. III. Wave of BPM leading to developing of process oriented organization and

7. IV. Wave of BPM leading to competitiveness based on the processes and process management software support

8. Relationship between Business Process Management and Business Process Reengineering and certification according to ISO 900X

9. Components of process management and their application in business

10. MRP I and MRP II

11. Industrial engineering – definition, methods.

12. Basic modelling in ARIS

13. VAC Model