Zkouška – písemný test, hodnocení individuální práce, ústní zkouška.

Exam - written test, evaluation of individual work, oral exam.

Povinná:

• International Organization for Standardization.. ISO 9001:2015, Fifth Edition: Quality management systems – Requirements.. : , 2015, s. ISBN 978-9267106779.
• Goetchs, D. L., Davis, S. B.. Quality Management for Organizational Excellence. : , 2021, s. ISBN 978-0-13-557732-5.
• Cochran, Craig.. ISO 9001: 2015 in plain English.. : Paton Professional, 2015, s. ISBN 978-1932828726.
• Other standards ISO: ISO 9000; ISO 9004.

Doporučená:

• Montgomery, D. C. et al.. Managing, Controlling, and Improving Quality. : Wiley, 2020, s. ISBN 978-0471697916.
• Rocha-Lona, L., Garza-Reyes, J. A, Kumar, V.. Building Quality Management Systems. : , 2013, s. ISBN 978-1466564992.

R: COCHRAN, Craig. ISO 9001: 2015 in plain English. Paton Professional, 2015.

R: MONTGOMERY, D. C. etc. Managing, Controlling, and Improving Quality. Wiley 2020. ISBN 978-0471697916.

R: International Organization for Standardization. ISO 9001:2015, Fifth Edition: Quality management systems – Requirements. 2015. ISBN 978-9267106779.

A: LONA, R. L. Building Quality Management Systems. Routledge 2013. ISBN 978-1466564992.

A: DALE, B. G. Managing Quality. Oxford: Blackwell Publishing, 2002.

A: GOETSCH, D. L., DAVIS S. B. Quality management. Introduction to TQM for production, Pearson, 2000.

A: Other standards ISO: ISO 9000, ISO 9004

Přednášky zahrnující případové studie, praktické zkušenosti předávané a analyzované odborným expertem, důraz na návaznost na povinné předměty z předchozích let. Odborná diskuse.

Lectures incorporating case studies, practical experience conveyed and analysed by a professional expert, emphasis on continuity with compulsory subjects from previous years. Professional discussion.

Credit - active participation in seminars, written work.

Exam - written test, evaluation of individual work.

Credit - active participation in seminars, written work.

Exam - written test, evaluation of individual work.

1. Historický vývoj managementu jakosti

2. Řízení jakosti, inovace a zajišťování kvality

3. Současné problémy v řízení kvality a inovacích (např. změny způsobené sociálními médii, online obchodními platformami atd.).

4. Význam kvality v řízení podniku. Koncepce managementu kvality. Motivování zaměstnanců k účasti na činnostech zlepšování kvality;

5. Plánování a vedení dosahování kvality. Metody řízení kvality. Kultura organizace a její změna zlepšující výkonnost organizace.

6. Role vedení, strategie při rozvoji kultury kvalitní inovace a zlepšování;

7. Kruhy kvality. Principy neustálého zlepšování. Benchmarking.

8. Systémy managementu a principy managementu kvality pro dokonalost: Systémy managementu kvality. Metody řízení kvality. Audit kvality a certifikace systémů managementu. Udržitelný rozvoj.

9. Totální management kvality (TQM) a organizační kultura.

10. Systém managementu jakosti z hlediska norem jakosti rodiny 9000 a filozofie TQM.

11. Subsystémy TQM (technický a lidský subsystém).

12. Principy a modely TQM (EFQM model, CAF).

13. Metody a nástroje TQM.

14. Politika jakosti a organizace kvality: Mezinárodní a evropské organizace kvality. Evropská politika kvality. Mezinárodní, regionální a národní normalizace. Systém posuzování shody jakosti v Evropě.

1. Historical development of Quality Management

2. Quality Management, innovation and quality assurance

3. Contemporary issues in Quality Management and innovation (e.g. changes caused by social media, online business platforms etc).

4. Importance of quality in the management of company. Concepts of quality management. Motivating employee participation in quality improvement activities;

5. Planning and leadership achieving quality. Quality management methods. Organization’s culture and its change improving organization’s performance.

6. Role of leadership, strategy in developing a culture of quality innovation and improvement;

7. Quality circles. Continuous improvement principles. Benchmarking.

8. Management systems and quality management principles for excellence: Quality management systems. Quality control methods. Quality audit and certification of management systems. Sustainable development.

9. Total quality management (TQM) and organization culture.

10. Quality management system in terms of quality standards family 9000 and TQM philosophy.

11. Subsystems of TQM (technical and human subsystem).

12. Principles and models of TQM (EFQM model, CAF).

13. Methods and tools of TQM.

14. Quality policy and quality organizations: International and European quality organizations. European quality policy. International, regional and national standardization. System of assessment of quality conformity in Europe.

Students will understand and be able to navigate: contemporary approaches in quality assurance, the role of international and national institutions whose activities relate to or involve quality, key concepts of the quality management system, sources of applicable legislation related to quality or consumer protection, the links between QMS and corporate management, environmental and occupational safety systems

Students will be able to: assess and argue the importance of quality and its assurance for business success, participate in a team working on implementing or maintaining a management system according to the ISO 9001 standard, after completing a short-term (typically one-day auditing course) perform the role of an internal auditor focused on reviewing the established corporate QMS in line with the ISO 9001 standard, apply selected quality improvement methods